About This Policy: This Privacy Policy explains how Lucky Wins collects, uses, stores, and protects your personal data. By registering an account or using the Lucky Wins platform, you confirm that you have read and understood this policy. If you have questions, contact us at support@luckywins.wine at any time.
1. Who We Are
Lucky Wins ("we", "us", "our") operates the online gaming and sports betting platform at luckywins.wine. We are the data controller for all personal information collected through the Lucky Wins platform, meaning we determine the purposes and means of processing your data and are responsible for handling it in accordance with applicable data protection law.
This Privacy Policy applies to all registered players, visitors to the luckywins.wine website, and anyone who contacts us for any reason. It covers all personal data collected through the platform, including data gathered during registration, during gameplay and betting, through payment transactions, and through your use of the Lucky Wins mobile browser interface.
Our primary point of contact for privacy matters is our support team. You can reach us at support@luckywins.wine with any question or request relating to your personal data. We aim to respond to all privacy-related queries within 48 hours.
2. Personal Data We Collect
Lucky Wins collects the following categories of personal data from players and platform users:
Identity Data: Full legal name, date of birth, CNIC (Computerised National Identity Card) number or passport number, and a scanned or photographed copy of identity documents where verification is required.
Contact Data: Mobile phone number and email address. These are used to communicate account information, transaction updates, security alerts, and (if opted in) promotional offers from Lucky Wins.
Financial Data: Details of the payment methods associated with your account — including Easypaisa and JazzCash account numbers, NayaPay or SadaPay wallet identifiers, IBFT bank account details, and masked card numbers where card payments are used. Full payment credentials are never stored by Lucky Wins and are processed exclusively through certified payment gateway partners.
Transaction Data: A full record of deposits, withdrawals, and bonus credits to your Lucky Wins account, including amounts, timestamps, payment methods used, and transaction reference numbers.
Gaming Data: Your complete history of games played and bets placed on Lucky Wins, including game type, stake amounts, outcomes, session durations, and any responsible gaming tool settings you have activated.
Technical and Usage Data: IP address, device type, browser version, operating system, screen resolution, pages visited on Lucky Wins, session timestamps, and login history. This data is collected automatically when you use the platform.
Communications Data: Records of any support interactions, complaints, or other correspondence you have with the Lucky Wins team, including the content of emails and live chat transcripts.
3. How We Collect Your Data
Lucky Wins collects personal data through the following means:
- Direct collection: Information you provide when you register your Lucky Wins account, complete identity verification, make deposits or withdrawal requests, contact our support team, or respond to surveys or promotional offers.
- Automated collection: Technical and usage data collected automatically when you access the Lucky Wins platform, through server logs, cookies, and similar tracking technologies.
- Third-party sources: Identity and fraud screening data received from verification service providers when we conduct KYC (Know Your Customer) checks. Payment transaction data received from payment processors such as Easypaisa, JazzCash, and card networks. This data supplements what you have provided directly and is used exclusively for account verification and fraud prevention purposes.
Lucky Wins does not purchase personal data from data brokers or marketing lists. We collect only what we receive directly from you or from the essential service providers we work with to operate the platform.
4. How We Use Your Personal Data
Lucky Wins uses your personal data for the following purposes, each of which is described alongside the data categories it relies on:
- Account registration and management: Identity data and contact data are used to create and maintain your Lucky Wins account, verify your eligibility to play, and administer your account settings.
- Payment processing: Financial data and transaction data are used to process deposits and withdrawals in PKR, reconcile transactions, and maintain accurate financial records.
- Identity verification and AML compliance: Identity data and financial data are used to conduct KYC checks and comply with anti-money laundering obligations under our operating licence.
- Fraud prevention and security: Technical data and gaming data are used to detect and prevent fraudulent activity, unauthorised account access, and violations of our Terms and Conditions.
- Responsible gaming: Gaming data is used to monitor for indicators of problem gambling and to operate the responsible gaming tools available on Lucky Wins, including deposit limits and self-exclusion.
- Customer support: Contact data and communications data are used to respond to your queries, resolve complaints, and improve our support service.
- Platform improvement: Technical and usage data is used in aggregated, anonymised form to understand how players use Lucky Wins and to improve the performance and usability of the platform.
- Marketing communications: Contact data is used to send you promotional offers and updates about Lucky Wins — but only if you have opted in to receive marketing communications. See Section 11 for details.
5. Legal Basis for Processing
Lucky Wins processes your personal data on the following legal bases:
- Contract performance: Processing that is necessary to operate your Lucky Wins account and deliver the gaming and payment services you have registered for — including account management, payment processing, and game operation.
- Legal obligation: Processing required by applicable law, including anti-money laundering regulations, age verification requirements, and record-keeping obligations under our operating licence.
- Legitimate interests: Processing carried out for purposes that are in the legitimate interests of Lucky Wins or our players, where those interests are not overridden by your data protection rights — including fraud prevention, security monitoring, and platform improvement.
- Consent: Processing carried out on the basis of your explicit consent — specifically, the sending of marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
6. Sharing Your Personal Data
Lucky Wins does not sell, rent, or trade your personal data to any third party for their own purposes. We share your data only in the following limited circumstances:
- Payment processors: Your financial data is shared with payment gateway partners — including Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking networks, and card payment processors — solely for the purpose of processing your deposits and withdrawals.
- Identity verification providers: Where KYC verification is required, your identity documents may be processed by a third-party verification service. These providers are bound by strict data processing agreements and may only use your data for the specific verification purpose.
- Fraud prevention and security: In certain circumstances, Lucky Wins may share data with fraud prevention agencies or law enforcement where required to investigate suspected illegal activity.
- Regulatory and legal requirements: Lucky Wins may be required to disclose personal data to our licensing authority, law enforcement bodies, or courts of competent jurisdiction where required by applicable law.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of the Lucky Wins business, personal data may be transferred to the relevant successor entity, subject to the same privacy protections described in this policy.
Third-Party Obligations: All third parties with whom Lucky Wins shares personal data are required to handle that data in accordance with applicable data protection law and to use it only for the specific purpose for which it was shared. We do not permit our service providers to use your data for their own commercial purposes.
7. How Long We Keep Your Data
Lucky Wins retains personal data for as long as is necessary to fulfil the purposes described in this policy, subject to the following specific retention periods:
- Account data: Retained for the duration of your active Lucky Wins account, plus a minimum of 5 years following account closure to meet regulatory and legal record-keeping obligations.
- Financial and transaction records: Retained for a minimum of 7 years from the date of each transaction in accordance with AML and financial record-keeping requirements.
- Identity verification documents: Retained for 5 years from account closure, in accordance with KYC and AML regulations.
- Support correspondence: Retained for 3 years from the date of the last interaction, unless the correspondence relates to a formal complaint or legal matter, in which case it is retained for the duration of any relevant proceedings plus 2 years.
- Marketing preferences: Retained until you withdraw consent or request deletion, subject to the minimum retention periods above.
Once a retention period has expired and there is no ongoing legal or regulatory basis for continued storage, Lucky Wins will securely delete or anonymise the relevant data.
8. How We Protect Your Data
Lucky Wins takes data security seriously and has implemented a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction.
These measures include:
- SSL (Secure Socket Layer) encryption for all data transmitted between your browser and the Lucky Wins platform.
- Encryption of sensitive data stored in our databases, including payment account identifiers.
- Strict access controls limiting which staff members can access personal data, based on the principle of least privilege — you only have access to the data you genuinely need to do your job.
- Regular security audits and penetration testing of platform infrastructure.
- Automated monitoring systems that flag unusual account activity, login patterns, or data access for immediate review.
- Staff training on data protection obligations and information security best practices.
Despite these measures, no system is completely immune to security incidents. In the event of a data breach that affects your personal data and poses a risk to your rights, Lucky Wins will notify affected players promptly and take immediate steps to contain and remediate the incident.
Your Responsibility: While Lucky Wins takes every reasonable step to protect your account, you also play a role in keeping your data safe. Use a strong, unique password for your Lucky Wins account. Do not share your login credentials with anyone. If you suspect your account has been accessed without your authorisation, contact Lucky Wins support immediately.
9. Cookies and Tracking Technologies
Lucky Wins uses cookies and similar tracking technologies on the platform. Cookies are small text files placed on your device that help the platform function correctly and improve your experience. The table below describes the types of cookies Lucky Wins uses and their purpose.
| Cookie Type |
Purpose |
Duration |
Can You Opt Out? |
| Essential |
Keep you logged in, maintain your session state, and ensure core platform functions work correctly. |
Session |
No — essential for the platform to function. |
| Preferences |
Remember your settings such as language preferences and display options. |
1 year |
Yes — via browser settings. |
| Analytics |
Collect anonymised data about how players navigate the platform to help us identify improvements. |
Up to 2 years |
Yes — via browser settings or cookie preferences. |
| Security |
Support fraud detection and login security systems. |
Session / Short-term |
No — required for account security. |
You can manage and delete cookies through your browser settings. Blocking or deleting essential cookies will affect the functionality of the Lucky Wins platform, including the ability to remain logged in. Blocking analytics cookies will not affect your ability to use the platform but will mean that Lucky Wins receives less data about how to improve the service.
Lucky Wins does not use third-party advertising cookies or cross-site tracking cookies. The cookies we use relate exclusively to the operation of the Lucky Wins platform itself.
10. Your Data Rights
As a Lucky Wins player, you have the following rights over your personal data. These rights can be exercised at any time by contacting us at support@luckywins.wine.
1
Right of Access
You have the right to request a copy of all personal data Lucky Wins holds about you. We will respond within 30 days and provide the data in a clear, readable format.
2
Right to Rectification
If any personal data Lucky Wins holds about you is inaccurate or incomplete, you have the right to request that we correct it. Minor corrections such as name spelling can often be made directly through account settings or by contacting support.
3
Right to Erasure
In certain circumstances, you have the right to request that Lucky Wins delete your personal data. This right is subject to legal and regulatory retention requirements — for example, transaction records must be kept for a minimum of 7 years under financial regulations, and this obligation overrides the right to erasure for that specific data.
4
Right to Restrict Processing
You have the right to request that Lucky Wins restrict the processing of your data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
5
Right to Data Portability
Where processing is based on consent or contract, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
6
Right to Object
You have the right to object to the processing of your personal data where Lucky Wins is relying on legitimate interests as the legal basis. In such cases, we will stop the processing unless we can demonstrate compelling legitimate grounds that override your interests.
To exercise any of the above rights, please contact us at support@luckywins.wine with the subject line "Data Rights Request". We will acknowledge your request within 48 hours and provide a full response within 30 days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.
11. Marketing Communications
Lucky Wins will only send you promotional emails, SMS messages, or other marketing communications if you have explicitly opted in to receive them at the time of registration or by updating your communication preferences in your account settings. We will never add you to a marketing list without your prior consent.
Marketing communications from Lucky Wins may include information about new games, special promotions, deposit bonuses, tournament announcements, and other offers relevant to your account. All marketing communications will be clearly identified as coming from Lucky Wins.
You can withdraw your consent to receive marketing communications at any time by:
- Clicking the unsubscribe link included in any Lucky Wins marketing email.
- Updating your communication preferences in your account settings.
- Contacting Lucky Wins support at support@luckywins.wine.
Unsubscribing from marketing communications will not affect your ability to receive service-related communications — such as transaction confirmations, security alerts, and responses to your support queries. These communications are essential to operating your account and will continue regardless of your marketing preferences.
12. Minors and Age Verification
Lucky Wins is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age declaration requirement, and we conduct age verification checks on accounts where there is any reason to doubt the declared age of the account holder.
If Lucky Wins becomes aware that personal data has been collected from a person under the age of 18 — whether through the registration process or subsequently — the relevant account will be suspended immediately. Any deposits made to the account will be returned to the originating payment method after deducting any real-money losses already incurred (winnings from any play during the underage period will be forfeited). The collected data will be deleted from Lucky Wins systems as soon as is practicable following account closure.
If you are a parent or guardian and believe that a minor in your care has registered an account with Lucky Wins, please contact us immediately at support@luckywins.wine. We will investigate promptly and take appropriate action.
13. Changes to This Privacy Policy
Lucky Wins may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or operational circumstances. When changes are made, the revised policy will be published on this page with an updated "Last Updated" date at the top.
For material changes — those that significantly affect how your data is used or your rights in relation to it — Lucky Wins will also notify registered players by email. We encourage you to review this policy periodically to stay informed about how Lucky Wins protects your personal data.
Continued use of the Lucky Wins platform after a revised Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not accept an update, you have the right to close your account and request deletion of your data (subject to applicable retention requirements).
